I have money in my account, how do I access it?
Please be assured that any funds we hold in your account are safe.
Please log in to your account and withdraw any funds as soon as possible.
If your registered card has expired, please update it as soon as possible to enable you to withdraw your cash back to it.
What happens if I do not withdraw the funds in my account?
If you do not withdraw your cash by 14th January 2019, we will attempt to return any balance to the card you have registered to your account.
If you have any concerns about your account or are unable to update your payment card, please contact Mintbet Customer Services at email@example.com.
I have unsettled bets - what happens to them?
If you have any unsettled bets still open and wish to void these so the stakes can be returned to you, please contact Customer Services.
Should you wish for any ante-post bets to stand, please ensure you contact Customer Services and confirm this is your preference and we will credit you with returns from any winning bets at the time of bet settlement. If we do not hear from you by the 14th January 2019, your bet will be void and any cash stakes returned to you.
If you have queries about your bets or bonuses, please contact Mintbet Customer Services at firstname.lastname@example.org.
I have not yet completed account verification; how do I access my money?
Verification is required by our regulatory body and we need to verify your account to process withdrawals
In some cases, we may need you to submit documents to verify your account and allow you access to any funds in your account
If you are having problems verifying or wish to submit documents, please contact Mintbet Customer Services.
I have forgotten my password or been locked out of my account; how do I access my funds?You can reset your password here
If you have been locked out of your account, please contact Mintbet Customer Services
What will happen to my data?