FAQs


Below you will find some of our most frequently asked questions - we hope you'll be able to find your way around and will find what you're looking for, however, if that's not the case then please contact our customer support team via the contact us page or via enquiries@mintbet.com in the first instance. Our Live chat operates from 9am - 9pm 7 days a week.

My Account FAQs

I have just registered with Mintbet but I have now had an error message saying that my account is closed. Why is this and why can't I access my account?

There could be many reasons why you can't get an account open - sometimes this is because of having duplicate accounts, and at times it could be because you've self-excluded elsewhere. More likely it could be because you have failed our verification checks for addresses - maybe the address you provided doesn't quite match what is listed on the electoral roll for example.

However, this is easy to sort out in most occasions. please contact our customer support team via the contact us page or via  enquiries@mintbet.com  and let them know your account is closed. They will respond and let you know the next steps. They may ask you to verify your address with copies of photo ID and a utility bill. If they do ask for this, please don't worry - this is normal procedure and once these documents have been provided we should be able to get your account re-opened. The Mintbet Android App is also coming soon.

I have forgotten my username/password, what can I do?

We have a forgotten password link on Mintbet.com Please go to the login page and you’ll see a link at the top of the page called ‘Reset Password’. Click this link and follow the instructions.

How do I change any personal details or banking details on my account?

The only detail you can change on your account is your mobile phone number. If you wish to change any other details, please contact our customer support team via the contact us page or via enquiries@mintbet.com We follow strict guidelines when it comes to anti-money laundering, fraud and KYC (Know Your Customer) and our customer’s security is hugely important to us. If you need to change any details though, you can speak with our Customer Support team directly and they will advise.

Why can’t I use my free bet or bonus?

There may be several reasons that you can’t use a free bet or bonus. Firstly, all of your free bets will be found in My Account – Sportsbook Account – Free Bets so please check their first to ensure you have been granted a free bet. All of our free bet tokens must be used on bets at odds of evens or greater so make sure the bet you’re placing falls within this range. There may also be a time limit applied to any free bets given out. If it is a free bet gained through one of our promotions, please make sure you are aware of any terms and conditions that may apply, by visiting our promotions page. If you still have problems with your free bets or believe you should have benefitted from one, please contact our customer support team via contact us or via enquiries@mintbet.com

How do I close my account?

There are a number of ways this may be achieved, either temporarily or permanently and it is best to contact our customer support team via contact us or via enquiries@mintbet.com There are also ways to self-exclude, time out and even set deposit limits from the Responsible Gaming page on Mintbet. Please also check our Responsible Gaming if you feel you may have any kind of gambling problem.

If I want to self-exclude, what is the process I need to follow?

We take responsible gambling seriously at Mintbet and we have a number way to self-exclude, time out and even set deposit limits from the Responsible Gaming page on Mintbet. Alternatively, you can contact our customer support team via contact us or via enquiries@mintbet.com Please also check our Responsible Gaming if you believe you may have any type of gambling problems. Sports Betting

How long will it take for my bet(s) to be settled?

We will always look to try and settle your bets as quickly as possible and it is hard to give an exact time due to a number of factors including when events and markets settle and when third party data feeds are updated. Ultimately, we can't and won't settle your bets until we have confirmation of the official result. There is more information about this within our betting rules and if it looks like your bet has not been settled or you have a query about anything regarding sports betting rules, you can also contact our customer support team or email enquiries@mintbet.com

Where do I find Mint bet’s betting rules?

Our Betting Rules can be find through a link at the bottom of the homepage on Mintbet.com.

How much can I stake on my bets?

The amount you can stake on any bet varies from event to event as well as a number of other factors. You will not be able to make bets that are above the maximum stake and you will see an error message should you do so by accident. If you have questions about the amounts that you can stake on any one event you can contact our customer support team or email enquiries@mintbet.com

What is the maximum amount that I can win over 24 hours?

The maximum amount that you can win over a 24 hr period, regardless of size of stake or the number of bets placed is £100,000. There is more information about this within our betting rules which can be found here

Deposits and Withdrawals

How do I deposit? To deposit on Mintbet, you can either go to My Account and then 'Deposit Cash', or you can follow the 'Deposit' button at the top right of the website. If you have a Mintbet account already, you can even deposit from the bet slip.

What payment methods do you accept?

We currently accept debit cards and credit cards; in particular Visa, Mastercard and Maestro. We will look to add more payment options over time and will make you aware when we do so. I am not in the UK/ROI, why can't I deposit? We only currently accept UK based customers and if you are outside of the UK/ROI you will not be able to make a bet with Mintbet. We operate under a UK gambling licence and therefore will only accept UK/ROI customers. Now accepting Neteller and Skrill.

Why hasn’t my deposit been authorised?

There are numerous reasons why your deposit may not have been authorised, including: • Have the correct card details and deposit amount been entered? • Have the correct verified by Visa/Mastercard Secure details been entered? • Have you recently been issued a new debit or credit card? If so, please contact us or email Enquiries@mintbet.com and ask to add/remove your card details. • Do the card details registered with us, match those of your bank or card issuer? These details must match and you can contact us should you need help changing a registered card. • Have you set a deposit limit and have you exceeded it on this occasion? Ultimately if you do not know why your deposit hasn't been authorised, then please contact our customer support team here or email enquiries@mintbet.com

How long will my withdrawal take?

Your withdrawal will be processed within 24 hours and then, depending on which method you withdrew via, it may take between 3-5 working days for your withdrawal to get to you.

How will I know my withdrawal has been processed?

When you make a withdrawal, you will see a success message on Mintbet. If for any reason, this withdrawal is not processed, then our customer support team would be in touch to advise why. If you believe a withdrawal has not made it to your account or you'd like to discuss further then please contact our customer support team here or email enquiries@mintbet.com

How many cards may I have on my account?

You are only allowed one card on the account at any one time. This is to ensure that we adhere to all AML and fraud guidelines and so that customers cannot deposit from one card and withdraw to another.

How do I add/remove payment options from my account?

In the first instance, please contact our customer support team here or email enquiries@mintbet.com Responsible Gaming

What are Mintbet’s responsible gambling options?

All of our Customer Service staff receive awareness training on responsible gambling issues and are available to talk to you about any concerns you may have. We provide customers with a range of options to help them manage their gambling activity, these include:

• Information on Keeping Control

• Reality Checks

• Self-Assessment

• Deposit Limits

• Time-Out

• Self-Exclusion

If you wish to learn more or if you are concerned that gambling may have taken over your (or someone else’s) life please refer to our dedicated Responsible Gambling section via the link at the bottom of this page, or alternatively this can be accessed here.
As a guideline, if you feel you may have a problem with your gambling, ask yourself the following questions:

• Do you prefer gambling to spending time with your family, friends or other ways to have quality time?

• Would you steal, lie or sell valuable assets to get money to gamble?

• Do you ever miss work or school so that you can gamble?

• Do you feel gambling is a way out of a boring or unhappy life?

• Have you ever gambled away all your money away, and been unable to afford food or transportation home?

• Do you lie or hide the amount of time or money spent gambling?

• Have you ever been reproached for gambling too much?

• Would you feel depressed if you were to lose your money through gambling? Would more gambling provide the only relief?

• Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?

• Do you respond to arguments, frustrations or disappointments with desire to gamble more? Is gambling driving you depressed or suicidal?